Warranty & Free Service

Just a survey. When you purchase a new car and it says warranty for XX amount of KMs or years and free service at 5000Km and 10,000Km, what is it you expect from the service center? What is your definition of “Free Service”?

Depends. Some brands waives only the service charge but some waives for spare parts and oil as well.

Depends. Some brands waives only the service charge but some waives for spare parts and oil as well.

Understandable. So by your reasoning…if you got an oil change, would you pay for labor and parts and oil or just parts and oil?
what if you got tire rotated as suggested by the manufacturer, what would be fair for you to pay for if they told you “Free Service”.

[quote=“stallions35”]
Understandable. So by your reasoning…if you got an oil change, would you pay for labor and parts and oil or just parts and oil?
what if you got tire rotated as suggested by the manufacturer, what would be fair for you to pay for if they told you “Free Service”.[/quote]

  1. If it is free labor charge only then you’ll have to pay for parts and oils. If it is free service then you dont have to pay for items listed for service i.e. gasket, oil filter, spark plugs, oil, etc

  2. Tire rotation and allignment is normally not included in the 5,000 and 10,000km service list. Therefore, you still have to pay despite being eligible for free service.

Unless, of course… they say they will allign your tyres for free. So, make things clear before you service your car. It is advisable to service your car at authorised service centre while your car is under warranty as it is one of the terms you need to comply in order to claim parts covered under the warranty. After that you can send your car for service outside, which is definitely cheaper.

Unless, of course… they say they will allign your tyres for free. So, make things clear before you service your car. It is advisable to service your car at authorised service centre while your car is under warranty as it is one of the terms you need to comply in order to claim parts covered under the warranty. After that you can send your car for service outside, which is definitely cheaper.