Slow internet speed (WiMAX user)

Hey guys, as the title has mentioned, I’ve been experiencing slow internet speed for more than 2-3 weeks now…slow as in: Usual download rate - 100kb/s++ Current download rate - less than 10kb/s

I’ve called WiMAX help desk and they said they are fixing it or something but up until now still nothing…even had a technician to come over my house and check, he said everyone in Miri using WiMAX experiencing the same problem…

Now I just wanna ask whether there are others really experiencing this sort of issue? And whether there are other people can share what is exactly going on? :?

PS: I’m staying in the area of Senadin btw