Service Supervisor_Miri | Cummins Asia Pacific Pte Ltd

Service Supervisor (Based in Miri)

Cummins, a global power leader, is a corporation of complementary businesses that design, manufacture, distribute & service engines, fuel systems, controls, air handling, filtration, emission solutions, power generation systems and all related technologies.

We are committed to building partnerships with our people, our customers, our environment and our communities. We are working right.


  • Supervises employees who install, service, and repair equipment and machinery.

  • Supervises Service Technicians, coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.

  • Provides coaching and feedback to individual Service Technicians and provides performance reviews and opportunities for professional growth.

  • Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.

  • Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations

  • Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.

  • Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

  • Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.

  • Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.

  • Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

  • Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Marine), Engineering (Mechanical) or equivalent

  • Candidate with basic electrical certification, BO or A4 is an added advantage

  • Minimum 5 years working in related field

  • Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement

  • Must have knowledge in engine / marine diesel and industrial equipment

  • Experience managing a team of technician is a must

  • Able to write technical report is a must

  • Able to travel at remote area and offshore.

  • Knowledge of PC & Microsoft Office application (MS Word & Excel)

  • Possess driving license.

  • Good written & communication skill.

Cummins believes in unleashing the power of our employees. Their energy and commitment make it possible for the company to maintain a leadership position in the market it serves. If you would like to be part of this, don’t delay! Submit your resume through our online application process.