Service Advisor, Body & Paint (Miri) | Tan Chong Ekspres Auto Servis Sdn Bhd


  • To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.

  • To perform accurate repair estimates for both Insurance and cash paying customers.

  • To do final bill / invoice for cash repairs and insurance cases.

  • To upload all the necessary mandatory documents in Merimen system.

  • To ensure all documents are complete before releasing the vehicle to the customers.

  • To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.

  • To do supplementary claims where needed.

  • To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.

  • Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.

  • To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.

  • To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.

  • To effectively handle customers’ dissatisfaction complaints.

  • Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.

  • Coach and provide career development advice to junior or trainee B&P service advisors.

  • To support all service marketing promotions and campaigns.

  • Others duties as assigned by superior.

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechanical/Automotive) or equivalent.

  • At least 2 year(s) of working experience in the related field is required for this position.

  • Applicants must be willing to work in Miri Concession Land District.

  • Preferably Junior Executives specializing in Customer Service or equivalent.

  • 1 Full-Time position(s) available.