Responsibilities:
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To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.
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To perform accurate repair estimates for both Insurance and cash paying customers.
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To do final bill / invoice for cash repairs and insurance cases.
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To upload all the necessary mandatory documents in Merimen system.
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To ensure all documents are complete before releasing the vehicle to the customers.
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To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.
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To do supplementary claims where needed.
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To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.
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Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
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To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
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To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.
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To effectively handle customers’ dissatisfaction complaints.
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Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.
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Coach and provide career development advice to junior or trainee B&P service advisors.
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To support all service marketing promotions and campaigns.
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Others duties as assigned by superior.
Requirements: -
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechanical/Automotive) or equivalent.
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At least 2 year(s) of working experience in the related field is required for this position.
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Applicants must be willing to work in Miri Concession Land District.
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Preferably Junior Executives specializing in Customer Service or equivalent.
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1 Full-Time position(s) available.