Retail Manager - Miri & Bintulu | Agensi Pekerjaan Millennium Consultants (M) Sdn Bhd (Recruitment Firm)

Manage outlet performance primarily through sales and servicing, profitability, process adherence and staff development to achieve excellent customer experience and Company objectives.


  • Manage and deploy the manpower and outlet operations to deliver best customer experience.
  • Lead, develop, motivate and inspire outlet staff towards maximum performance in surpassing all set targets.
  • Execute the strategies driven by ROM and Head Office to achieve outlet primary key indicators through tactical approach and initiatives.
  • Set the outlet performance and standards as a benchmark to other Tier 2 & 3 outlets.
  • Accountable to solve difficult / escalated customer problems and provide guidance to retail associates in providing consistent and effective resolutions.
  • Effectively drive the outlet based on the Company’s objectives and performance initiatives and its effectiveness to the management.
  • Manage, check and enforce all promotional programs, displays and key activities are delivered within the set standards. Report non-compliance matters for ROM / Regional Coordinator further action.
  • Enforce the team to comply with its administrative/operations standards (guidelines, policies and procedures) as well as all legal health and safety guidelines.
  • Provide coaching and guidance to outlet staff in meeting acceptable operation standards to achieve Customer Service & Experience objectives.
  • Collate and report all outlet reporting as per guideline, timeline and standards required.
  • Monitor and control the relevant cost elements in achieving profitable, effective and efficient operations.
  • Acting as Regional Operations Manager in managing region during specific time – Delegation of Authority.
  • 10 years in Retail, Sales, Customer Service or Branch Operations
  • Strong background and experience in Retail Store/Outlet Operations
  • Business Acumen
  • Managing people/team
  • Good Interpersonal Skill /Reporting
  • Strategy Planning (Stock Level, Planning Stock)