Retail Advisor, Miri Digi Store | Digi Telecommunications Sdn. Bhd

You are :

  • Somebody who is result focused and performance oriented
  • Very passionate about understanding customers, knowing their needs and delivering high standards of sales & customer experience
  • Somebody who enjoys working with people, outgoing, fun-loving and with a positive attitude
  • Dynamic, energetic and team spirited

Your Responsibilities :

  • Proactively present and sell Digi’s products to all walk-ins, handles payment, service enquiries and complaints accurately, efficiently and aligned with Digi’s processes, expectations, standard operating procedure and KPIs
  • Continuously review feedbacks from customers, current processes and systems to enhance customer experience
  • Responsible for all customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) to be properly controlled, reconciled, documented accurately and on-time so that there is no lost, fraud or abuse
  • Responsible for keeping abreast with Digi’s products, services, marketing campaigns (e.g. rate plans, contracts and handset packages), systems, processes and technology content / displays and self help kiosk
  • Ensure store front and display content are current, accurate and aligned to DiGi marketing campaigns
  • Ensure the Digi Store is a reflection and representation of the DiGi brand and organization at all times and Digi property are properly handled / maintained (laptops, handsets, furniture, kiosks, touchscreens, POSM)
  • Proactively strives to achieve KPIs, work on strengthening development areas (if any) and request for coaching & feedback from Head of Store
  • Participate in all training arranged by internal or external parties
  • Ensures proper conduct, grooming and discipline to be aligned to DiGi’s expectations and value at all times
  • An active participant in DiGi Store meetings : discuss KPIs, challenges, brainstorm ideas/action plans and forward plan

Your Merits :

  • Minimum SPM qualification with at least 2 - 3 years sales and/or service experience. Otherwise, diploma/degree holders with 1 year experience in a retail environment
  • Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
  • Able to work independently with minimum supervision
  • Excellent interpersonal & selling skills
  • Results & service oriented, proactive attitude
  • Well groomed – neat & tidy, professional & pleasant disposition
  • Must be willing to be located at any assigned DiGi Store whenever required
  • Must be able to work shifts, and during public holidays