Operations Executive (LABUAN / SANDAKAN / LAHAD DATU / MIRI / KUCHING ONLY) | OYO Rooms Hospitality Sdn. Bhd

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OYO is India’s largest branded network of hotels. It’s a mobile first hospitality company offering a standardized experience to all its guests. OYO Rooms currently operates in 7000+ hotels across India and South Asia. It is currently present in 170+ cities including Kuala Lumpur in Malaysia .

Job Responsibilities:

● Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes

● Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy

● Rigorous monitoring and performance management of the operations and transformation teams

● Running projects in the hub to deliver superior customer experience

● Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time

● Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence

● Driving initiatives to increase the overall SRNs in the hub

● Take and drive decisions across offline demand, Supply, CX with the right balance

● Should have excellent communication and leadership skills to work in a dynamic environment.

● Driving KAMs to manage owner relationship remotely

Requirements:

● Applicant must be willing to be BASED AT LABUAN / SANDAKAN / LAHAD DATU / MIRI / KUCHING.

● 2+ Years of experience running operations or supply chain

● First principle problem solving, analytical skills, data-driven focused decision making

● Stakeholder management with business development, transformation, design and internal operations teams

● Strongly inclined to do high quality and impactful work in an dynamic and unstructured environment

● Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally

● Experience in early-stage startup environments preferred

● Local geographical area knowledge and able to converse in local is highly preferred

● Qualification: Preferred Graduate/ Diploma

Source: https://www.jobstreet.com.my/en/job/operations-executive-labuan-sandakan-lahad-datu-miri-kuching-only-3922307?fr=21&searchRequestToken=ce8bb10c-5b01-451f-f33a-d8cf3ce4f7e3&sectionRank=17