New hotline for tourists

Source: http://thestar.com.my/news/story.asp?file=/2006/6/8/nation/14475192&sec=nation

Thursday June 8, 2006

New hotline for tourists

KUALA LUMPUR: A new tourism information hotline has been launched to cater for the influx of tourists during Visit Malaysia Year 2007.

Tourism Minister Datuk Seri Tengku Adnan Tengku Mansor said the new infoline, 1300- 88-5050, would replace the existing 1300-88-5776.

The new infoline starts operating today but the old one will still be operational until Dec 31, he said.

He said the new infoline would connect the caller to the nearest tourism call centre at a Tourism Malaysia office or Tourism Information Centre.

The new infoline has 21 call centres but the old one only connects the caller to four call centres in Kuala Lumpur at the Putra World Trade Centre (PWTC), KL International Airport, Malaysia Tourism Centre and KL Sentral.

The infoline will provide as much information as possible to foreign tourists, and our front liners are all well-trained, Tengku Adnan said after launching the new infoline at the PWTC here yesterday.

He said the call centres operated from 11 Tourism Malaysia offices and 12 Tourism Information Centres.

To commemorate the 50th anniversary of the country’s independence next year, we have chosen 5050 as the last four digits of the infoline.

Tengku Adnan also said the ministry would hire multi-lingual operators during peak holiday seasons to cater to non-English speaking tourists.

He said the call centres would operate from 8am to midnight, adding all calls would be diverted to a mobile line after midnight.

One officer will be on duty answering calls after midnight.

On another matter, Tengku Adnan said the ministry would soon launch its own real-time statistics on tourists arrivals, as it was getting the data directly from the Immigration Department now.