MAS going ticketless for travel within the country

Source: http://thestar.com.my/news/story.asp?file=/2006/4/15/nation/13971405&sec=nation

Saturday April 15, 2006

MAS going ticketless for travel within the country

KUALA LUMPUR: Malaysia Airlines will go ticketless for domestic travel transactions at all its offices in Malaysia effective from May 1 in line with one of the five thrusts of its business turnaround plan.

Through the extended reach of its ticketless capability, the national carrier expects an estimated 15% savings annually in its distribution cost.

In a statement, MAS said such transactions were also expected to increase from the current annual average of 5% to 30% over the next one year.

To ensure the ticketless system is fully functional and ready for operation, various user-testing and fault rectifications had been conducted.

MAS staff were also being trained to handle the various transaction processes which include booking, payment and check-in.

MAS would cease all conventional ticketing at its offices for domestic travel, the statement said.

However, passengers dealing with travel agents will still be issued with conventional tickets.

Customers now have the option of booking and making payment via its corporate website, its 24-hour call centre and at both airport and city ticketing offices throughout the country.

Apart from these e-ticketing modes, MAS plans to introduce further service enhancements to its direct distribution channel in the near future to leverage on cost benefits while engaging in greater customer ownership.

MAS said customers could now look forward to higher service levels as it continued to provide improved products and services announced in its business turnaround plan. Bernama