IT Support Engineer | (EASYBOOK (M) SDN BHD)

Job Description:

  • Perform the deployment and installment of IT hardware, software and services.
  • Provide system monitoring to avoid hardware and application failure.
  • To procure, identify and evaluate request for hardware & software upgrades.
    • Plan and roll out system changes.
    • Data entry and cross check.
  • To handle and attend to user problems on IT related matters.
    • Required to travel to client’s/ customer’s premise for training, support and troubleshoot.
  • To provide technical support and assistance to remote users via phone, remote access, email, etc when issues arising.
    • Support clients/customer on company’s products.
    • Support programmers to test systems.
  • To ensure proper IT security in place for all users PC software and network access within the office infrastructure.


  • Candidate must possess at least a Bachelor’s Degree, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): Microsoft Windows, Test Engineering, Documentations, Technical Support.
  • At least 3 year(s) of related working experience in technical support field & troubleshooting.
  • Candidate must be willing to work extended hours/ weekend.
  • Possess own laptop and willing to travel short distance.