Summary of Position:
Responsible for handling and managing complaints from walk-in, telephone, mail or electronic submission, undertake compliance & advocacy programs and assuming cross-functional assignments at Miri Branch Office.
The job role includes:
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Undertake liaison activity with service providers and enforcement agencies.
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Facilitate investigation and feedback to complaints lodged by public.
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Manage internal complaint management system & processes and ensure follow-up actions by internal and external stakeholders.
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Conduct public awareness and advocacy programmes related to Communications and Multimedia Act 1998.
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Monitor and facilitate Postal and E-commerce projects and implementation.
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Undertake any other cross-unit duties as assigned.
Job Requirements: -
Bachelor’s Degree in Information and Communication Technology (ICT), Engineering, Economic, Law or other related qualifications from a reputable university with minimum CGPA 3.00.
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Minimum 1 year working experience in the communications and multimedia industry.
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Good understanding of telecommunication, Information and Communication Technology (ICT), Spectrum Management and Universal Service Provision (USP).
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Clear understanding of Communication and Multimedia Industry and Communication and Multimedia Act 1998 and its subsidiary legislations.
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Excellent written and verbal communication skills in English and Bahasa Melayu.
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Good report writing and presentation skills.
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Result oriented, attention to details, teamwork, conceptual thinking and stakeholder management.
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Ability to think out of the box and adaptable.
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Higher tolerance to work under pressure and tight deadlines.
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Organized, achievement orientation and proactive.