EXECUTIVE - MIRI BRANCH OFFICE | Malaysian Communications and Multimedia Commission

Summary of Position:

Responsible for handling and managing complaints from walk-in, telephone, mail or electronic submission, undertake compliance & advocacy programs and assuming cross-functional assignments at Miri Branch Office.

The job role includes:

  • Undertake liaison activity with service providers and enforcement agencies.

  • Facilitate investigation and feedback to complaints lodged by public.

  • Manage internal complaint management system & processes and ensure follow-up actions by internal and external stakeholders.

  • Conduct public awareness and advocacy programmes related to Communications and Multimedia Act 1998.

  • Monitor and facilitate Postal and E-commerce projects and implementation.

  • Undertake any other cross-unit duties as assigned.
    Job Requirements:

  • Bachelor’s Degree in Information and Communication Technology (ICT), Engineering, Economic, Law or other related qualifications from a reputable university with minimum CGPA 3.00.

  • Minimum 1 year working experience in the communications and multimedia industry.

  • Good understanding of telecommunication, Information and Communication Technology (ICT), Spectrum Management and Universal Service Provision (USP).

  • Clear understanding of Communication and Multimedia Industry and Communication and Multimedia Act 1998 and its subsidiary legislations.

  • Excellent written and verbal communication skills in English and Bahasa Melayu.

  • Good report writing and presentation skills.

  • Result oriented, attention to details, teamwork, conceptual thinking and stakeholder management.

  • Ability to think out of the box and adaptable.

  • Higher tolerance to work under pressure and tight deadlines.

  • Organized, achievement orientation and proactive.

Source: https://www.jobstreet.com.my/en/job/executive-miri-branch-office-4101803?fr=21&searchRequestToken=e2142f2b-d69b-42cd-b4b4-01573c5c38e2&sectionRank=3