MIRI: Sarawak Energy Berhad (SEB) has advised consumers to contact its customer care centre as soon as possible following widespread outcry on the sudden hike of electricity bill.
According to SEBs Retail vice president Lau Kim Swee, the problem was caused by its handheld meter billing system and transitional issues in the GST implementation, with some customers getting estimated bills in the past few months.
In a statement yesterday, he said the corrected amount and actual consumption of power would be reflected in the May bill.
The Borneo Post has received several complaints from irate domestic customers here demanding SEB to explain the reason for their higher electricity bill despite the recent announcement of lower power tariffs by Chief Minister Datuk Patinggi Tan Sri Adenan Satem.
A customer was shocked to see the amount on his latest bill almost doubled that of previous months. Some complained that the increment ranged from tens to hundreds of ringgit.
Meanwhile, SEB said the problem did not affect many customers as most issues were identified and solved before the GST implementation.
The outstanding issues have been rectified and the system has been restored on 2nd May 2015, it said in the statement.
Customers are advised to contact Sarawak Energy Customer Care Centre at 1300-88-3111 directly so immediate action could be taken for bill amendment according to actual meter reading. They can also email the Care Centre: firstname.lastname@example.org or fax 082 313 588.
Sarawak Energy regrets the inconvenience caused and assures its customers that the company will continue to monitor the issue very closely.