Customer Service Executive Based in Miri

Etiqa Insurance & Takaful is an established insurance company and dynamic subsidiary of Maybank group. For the financial year 2006/2007, the gross premium written by Etiqa stood at RM 4 billion (USD 1.186 billion) while takaful premium was recorded at RM 900 million (USD 266.78 million), placing it as the second largest overall insurer in Malaysia and the no 1 takaful player in the country, with a profit before tax of RM 313.5 million (USD 92.93 million).

Today, Etiqa is a true multi-channel distributor of insurance and takaful products via its agency force, insurance and takaful branches, Maybank branches, ATMs and other third-party banks, providing full accessibility and total convenience to customers, unmatched by any other. Backed by Malaysias largest bank, Etiqas rock solid financial standing puts it in good stead to become the leading insurer in Malaysia.

Job Responsibilities

Assist Team Leader, Sales & Service in achieving the branch in Life / Family and General / General Takaful Insurance targets. Management of front-liners performance to ensure quality customer service is achieved.
To ensure efficient and prompt service is provided to walk-in customers and agents
Plan on new initiatives to improve the service offerings e.g. cross selling opportunities, conservation activities etc based on the needs of the organization and the customers
Accounts & Administration task
Ensure compliance to all internal / external rules, regulation, statutory guidelines and branch SOP

Candidates Requirements

Diploma or degree of professional qualification in Marketing, Business Admin, Management, Economics, Finance and other related fields
Diploma or degree of professional qualification in Insurance e.g ACII/AMII/AAII
Minimum work experience - 3 years, preferably in a similar role
Fresh graduate with great aptitude and business acumen are also welcome to apply
Pleasant personality with good interpersonal and communication skills
Computer literate
Good command of English and Bahasa Malaysia

Any interested or eligible candidates are invited to write in their applications and send e-mail directly to Branch Manager at Only short-listed candidates will be notified.