Customer Service Engineer (Based in Miri,Sarawak) | Turboservices Sdn. Bhd

**Overall purpose of the job : **

To co-ordinate and supervise all technical support related matters with relevant Customer Account and act as an Account Manager/focal point.

Principle Duties

  • Customer Account Management
  • Commisioning Support
  • Sales Followups & Forecast Generation
  • Seek and Pursue Business Opportunity
  • Customer Relationship Building
  • Technical Support (Parts/Overhaul/Retrofit/FSR/etc)
  • To fully comply with Company’s Quality, Health, Safety and Environment policies and procedures.
  • To implement Company’s IS09001 Quality Management System policies and procedures.
  • Conduct Market Intelligence, Projects, etc.

Knowledge/Experience Required for the Job


  • Good personality, highly organized and responsible.
    Skills & Deliverable

  • Great problem solving abilities, ability to think critically and analyze efficiently and high leadership qualities.

  • Ability to deal with the customers effectively, maintaining and developing relationships with existing customer via meetings, telephone calls and emails correspondence.

  • Ability to review individual account/sales performance, aiming to meet or exceed targets, gaining a clear understanding of customers business and requirements.

  • Ability to perform contract administration and management and able to advise and verify the compliance of contractual requirement in relation to the actual and/or variation works.

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Aviation/Aeronautics/Astronautics), Engineering (Electrical/Electronic), Engineering (Marine), Engineering (Petroleum/Oil/Gas), Engineering (Mechatronic/Electromechanical) or equivalent…

  • Required language(s): Bahasa Malaysia, English

  • At least 1 - 3 year(s) of working experience in the related field is required for this position.

  • Preferably Junior Executives specializing in Engineering - Oil/Gas or equivalent.

  • Full-Time position(s) available.

  • Position will be based in Miri, Sarawak.