CUSTOMER CARE EXECUTIVE (MIRI) | City-Link Express (M) Sdn Bhd

Responsibilities:**

  • Provide exceptional customer service to our existing customers, demonstrating empathy, building rapport and showing understanding.
  • Attend to customer enquiries, coordinating with branches & managing multiple type of reports in relation with customer care functions.
  • Develop win-win solutions with the customers by demonstrating outstanding negotiation & communication skills.
  • Carry out market research, competitor and customer surveys.
  • Attract and secure customers to establish long term business relationship to ensure continuous business growth.
  • Drive results and gain personal satisfaction from achieving quality outcomes for the organization.

Requirements:**

  • Minimum Diploma / Degree or its equivalent.
  • At least two (2) year experience in customer service / sales / marketing role with proven track records.
  • Fresh graduates are also encouraged to apply.
  • Proficient in both written and spoken English and Bahasa Malaysia; Knowledge of Mandarin would be an added advantage.
  • Proficiency in MS Office applications is a pre-requisite.
  • Possess own transport and willing to travel.
  • Self starter, independent and able to work with minimum supervision
  • Able to control and lead a team

Source: https://www.jobstreet.com.my/en/job/customer-care-executive-miri-4008555?fr=21&searchRequestToken=7efe4daf-a1d7-4dfb-eb90-cf6a1da74306&sectionRank=7