Branch Sales Specialist [ Foreign Bank | High Commission Payout ] | Company Confidential (Recruitment Firm)

  • Achieve your personal RBWM performance metrics.
  • Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.
  • Effective use of tools and information to drive customer service delivery and RBWM performance.
  • In conjunction with your wider team build a high personal and corporate profile in the community in which you are based.
  • Establish and agree customer contact strategies in line with Group operating models.
  • Fully utilise and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date. Ensure Direct channels are fully utilized by the customer.
  • Work with the wider team to deliver the Branch RBWM Performance. measures and plan to support the multi channel customer journey.
  • Deliver to published Service Level Agreements and customer standards.
  • To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.
  • Proactively support others through direct and indirect actions beyond activities particular to this role.
  • Actively promote the use of direct channels to the customer.

Job Requirement

  • A minimum of Diploma / Bachelor’s Degree in any related field.
  • At least 1 year of experience in banking or financial products.
  • Proven ability in building strong customer relationships in a multi-channel environment.
  • Ability to analyse financial priorities and influence customers to take appropriate action to meet their needs.
  • A broad knowledge of financial planning and defining customer needs.
  • A full understanding of the needs of the mid-market customer segment in general.
  • Customer driven with a strong focus on quality of service.
  • Proven ability in making lending decisions in accordance with bank policy and guidelines.
  • A clear understanding of how value is created within the Premium segment, both for customers and the bank.
  • Only Malaysians are encouraged to apply.
  • Fresh Degree with sales driven are welcome!